Refund and Return Policy

Last Updated: October 15, 2026

At BTS Arirang Tour Merch, we want you to feel confident when shopping with us. We aim to provide a smooth shopping experience and resolve any issues with your order fairly. This Refund and Return Policy explains the conditions for requesting a return, exchange, or refund for purchases made through our website.

1. Return Eligibility

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to the conditions outlined in this policy and any mandatory rights under applicable law.

To qualify for a return, items should generally be:

  • Unworn, unused, and unwashed.

  • In their original condition, with original tags and packaging where applicable.

  • Free from stains, damage, odors, or signs of use caused after delivery.

  • Accompanied by proof of purchase, such as an order confirmation or order number.

Please contact us before sending any item back. Returns sent without prior authorization may take longer to process.

2. Items That May Not Be Eligible for Return

Unless otherwise required by applicable law, the following items may be excluded from returns:

  • Items that have been worn, washed, or used.

  • Products damaged through improper use or handling after delivery.

  • Customized or personalized products made specifically to your requirements.

  • Items clearly identified as non-returnable before purchase.

These exclusions do not affect any rights you may have under applicable consumer protection laws, including rights relating to faulty, damaged, misdescribed, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible.

When contacting us, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and any visible damage, where possible.

We will review your request and explain the available resolution. Depending on the circumstances and applicable law, this may include a replacement, exchange, repair, or refund.

You will not be asked to accept an ordinary return process as a substitute for any mandatory rights you have regarding faulty or incorrectly supplied goods.

4. How to Request a Return

To request a return, please follow these steps:

  1. Contact our customer support team using the contact details on our website.

  2. Provide your order number and the reason for the return.

  3. Wait for our instructions and return authorization, if required.

  4. Package the item securely and follow the return instructions provided.

  5. Keep your return tracking information until the process is complete.

Please do not send products to an address that has not been confirmed by our support team.

5. Return Shipping Costs

For a return due to a change of mind, an incorrect size selected by the customer, or another reason not caused by our error, the customer may be responsible for return shipping costs, where permitted by applicable law.

If an item is faulty, damaged on arrival, misdescribed, or incorrectly supplied, we will handle reasonable return shipping costs in accordance with applicable law and the circumstances of the case.

Original shipping charges and any other costs will be assessed according to the reason for the return and applicable legal requirements.

6. Refund Policy

Once we receive and inspect an eligible returned item, we will notify you whether your refund has been approved.

If approved, your refund will generally be issued to the original payment method unless another arrangement is agreed upon and permitted by law.

Refund processing times may vary depending on your payment provider, bank, and payment method. We will initiate approved refunds as promptly as reasonably possible and within any applicable legal deadlines.

If your refund has not appeared after the relevant processing period, please contact your payment provider or our customer support team for assistance.

7. Exchanges

If you would like a different size, color, or eligible product, contact us to ask whether an exchange is available.

Exchanges depend on product availability and the condition of the returned item. If an exchange cannot be arranged, we may offer another appropriate resolution, subject to applicable law.

Please wait for confirmation from our support team before returning an item for exchange.

8. Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before the order is processed or dispatched. Once an order has been shipped, cancellation may no longer be possible, and you may need to follow the return procedure after delivery.

This section does not limit any cancellation or withdrawal rights that may apply under applicable law.

9. Orders That Have Not Arrived

If your order has not arrived within the estimated delivery period, please contact our support team with your order number and tracking details, if available.

We will review the shipment status and work with the relevant delivery provider where appropriate. If an order is confirmed lost or otherwise qualifies for a remedy, we will discuss the appropriate resolution in accordance with applicable law.

10. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it:

  1. Check your original payment account.

  2. Contact your bank or payment provider to ask whether the refund is still processing.

  3. If the refund remains missing, contact our support team with your order number and refund confirmation, if available.

We will do our best to help you resolve the issue.

11. Promotions and Discounted Items

Products purchased during a sale or with a promotional discount may be returned under the same eligibility requirements as other products, unless a lawful and clearly disclosed exception applies.

Any refund for a qualifying return will generally reflect the amount actually paid for the returned item, including applicable adjustments for discounts. This does not affect any mandatory consumer rights.

12. Consumer Rights

This policy is intended to operate alongside applicable consumer protection laws. Nothing in this policy excludes, restricts, or replaces any consumer guarantee, statutory right, or remedy that cannot legally be excluded.

Depending on your location, you may have additional rights regarding faulty goods, incorrect descriptions, delivery issues, refunds, and cancellations.

13. Changes to This Policy

We may update this Refund and Return Policy from time to time to reflect changes in our business practices or legal requirements. The latest version will be published on this page with an updated revision date.

14. Contact Us

If you have questions about returns, refunds, exchanges, or order cancellations, please contact our customer support team through our website.

Store Name: BTS Arirang Tour Merch

Website: https://btsarirangtourmerch.com/

Customer Support Email: contact@btsarirangtourmerch.com

When contacting us, please include your order number so we can assist you more efficiently.

Thank you for shopping with BTS Arirang Tour Merch. We appreciate your trust and the opportunity to help resolve any concerns.